中文客服 - 金融业（中英双语更佳，S$2000-3300）
工作内容:
第一时间在线为客户提供最专业的咨询解答服务
交易平台的操作等知识和相关问题
通过email, livechat, telegram回复相关信息
公司客户群的维护及问题回复；-及时更新公司网站中的常见问题/解决方案页面
与公司各部门保持密切联系以提升高质量服务
任职要求：
要求：diploma以上学历
能轮班次：8am-5pm；3pm-12am（晚班可在家办公），5天制
流利的中文书面及口语表达能力 (纯中文能力月薪S$2000-2500/月)
中英文书面及口语表达能力 (双语能力月薪S$2800-3300/月)
对金融交易和数字货币拥有热情；
学习能力强，提供在职培训
优秀的交流沟通能力，独立解决问题能力；
高度的责任心及团队合作意识。
职业发展与培训
培训后熟知金融交易逻辑，调查和回复客户的交易订单。纯打字，无需电话
个人能力和价值的提升
职业发展机会
有意者请附上您的简历申请电邮至 [email protected]
Customer Service Support - Fintech (Homebase, Shift)
Job Responsibilities:
Provide efficient and high standards customer service support in Crypto trading via live chat or email
Familiar with company trading platform and keeping up-to-date on general market conditions to attend inquiries and provide first-class trading experience
Diligently and effectively manage and follow up the enquiry/complaints of the current/prospective clients
Understand customers ’needs and convert it constructive feedback to management
Continuously seek for improvement to enhance team’s performance and work efficiency
Job Requirements:
Work on weekends or shifts is required
Minimum Diploma and above in any discipline
Fluent in English & Mandarin in communication and writing (in order to liaise Mandarin speaking clients)
Good interpersonal, communication, organizational and problem-solving skills.
Team player, who is committed and self-driven, with the ability to respond positively to a client request for assistance
Career Development and Opportunities:
Comprehensive learning opportunities in Blockchain and Cryptocurrency Derivative Market
Opportunity to deal with global individual and institutional clients.
Employees who have outstanding performance and strong knowledge will have an opportunity to be in charge of different projects and be a leader of the different team(Quality Assurance/ Trade Dispute/ Trainer/ Client Service).
Overseas Business Travel Opportunities
**Competitive Remuneration
**Group Insurance
**15days of Annual leave
**Public Holidays
**Festival Gifts
**Staff Events
Monthly incentive related to KPI;
1-3 months Annual Bonus depending on the company's revenue
Office close to Tanjong Pagar MRT